It is the responsibility of the customer to read these terms before placnig an order.
Goods must be paid for by the customer before dispatch (unless by prior arrangement by contacting the Refill Store)
Prices are subject to change.
Delivery times are estimates only.
All risk of products supplied passes to the customer at the time of dispatch. Delivery disputes must be addressed to the appropriate courier by the customer. Delivery and/or signature disputes need to be logged with the courier within 14 days of the goods being dispatched.
All prices are subject to fluctuation and all prices charged will be those applicable at the time of dispatch.
Compatibility tables are supplied from an external source; therefore the Refill Store cannot be responsible for any errors, although we will endeavour to correct such errors wherever we can. If in any doubt check with us before ordering.
All images throughout the Refill Store's website are copyright to the appropriate owners and are for illustrative purposes only, they may not be identical to the product received.
The seller reserves teh right, should circumstances dictate, to supply a product of a specification that differs from that detailed in the catologue. In such cases every effort will be made to supply a product made to at least the same quality.
To the fllest extent permitted at law, the Refill Store is providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all) reperesentations or warranties of anykind with respect to this website or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, the Refill Store does not represent or warrant that the information accessible via this website is accurate, complete, or current.
In an effort to provide our customers with the most current information, price and availability information is subject to change without notice.
Save in respect of your statutory rights under the consumer rights act and the Unfair Contracts terms Act and save in respect our guarantee, we shall not be liable to you by reason of any impled warranty, condition or other term, or any duty at common law, or under these terms of our contract with you, for any indirect, special or consequentual loss or damage (whether for loss of profit or otherwise) costs, expenses or other claims for compensation whatsoever (whether caused by our negligence) whih arise out of or in connection with the suply of the goods or their use by you.
Payment, unless otherwise specifically agreed in writing between the seller and the buyer, where the goods are supplied on credit, is due thirty days from the date of the seller's invoice, without exception. Failure on the part of the buyer to pay the seller's invoice in the time stated will result in the seller taking appropriate action to recover the debt, or suspension of the buyer's authority to purchase goods or to recover the debt, or suspension of the buyer's authority to purchase goods or services from the seller, or a claim from the seller being pursued to recover such interest** on the outstanding debt as may be appropriate, or any or all of the aformentioned courses of action as the seller feels appropriate.
**We have the statutory right to claim interest and compensation on late payment. Purchasers cannot contract out of late payment legislation - i.e. they cannot deny the supplier their right to, for example, charge statutory interest.
What rate of interest to we use?
Rates for calculating interest (refernce dates) are fixed for six-month periods. The Bank of England base rate on 31 December is used as the reference rate for debts becoming overdue between 1 January and 30 June of the following year. The rate in force on 30 June is used from 1 July to 31 December.
:Please complete the form found on our returns page and return it to us at firstname.lastname@example.org (mailto:email@example.com) before returning any cartridge so we can determine the best course of action.
Damage goods must be returned within 7 days of receipt.
Faulty printer cartridges must be reported within 30 days of receipt and returned** with a print sample if appropriate to the fault.
Accident damages, neglected or misused items will not be accpetable for return.
Incorrectly supplied consumable products cannot be returned if the box and/or seal has been opened or is missing.
Incorrectly ordered consumable products cannot be returned if the box and/or seal has been opened or is missing.
Goods ordered incorectly by the customer will incur a 20% restocking fee if returned
The customer shall pay and carraige costs involved in a return.
Refunds will be made by credit note unless otherwise specifically agreed by the Refill Store.
the Refill Store will not collect from international customers under any circumstances and will only arrange for collection from UK customers under special circumstances.
The Refill Store will not promise that any cartridges will last for predetermined length of time or page length and will not accept goods returned for such reasons.
Manufacturers may change product or specification and newer items cannot be exchanged for an older product on these occasions.
Goods may not be returned under any circumstances (except faulty), where goods are non-stock items and have been specially ordered.
**Please note: to ascertain certain faults, some ink or toner cartridges returned for testing may be disassembled and parts sent for recycling.